Booking Policy

Last updated: 29 October 2026

This policy explains how bookings work and how our services are provided (“delivered”). It is part of our Terms and Conditions.

1. How to book

You can book online on each tour page, through partner websites where our tours are listed, or by writing to us on WhatsApp or by e-mail. Online you choose the number of participants, the date, the start time and the tour language, enter your contact details and pay by card.

2. Payment

Online bookings are paid in full by card through NETOPIA Payments (prices in EUR, charged in RON at the BNR exchange rate of the day, plus an online payment fee of 1.19% + 0.50 RON).

3. Confirmation

As soon as the payment is confirmed you receive an e-mail with your booking number, the date, time, language, meeting point and the amount paid. If you don’t receive it within a few minutes, check your spam folder or contact us.

4. How the tour is delivered

Our services are guided experiences, so nothing is shipped. The tour takes place on the date and at the time you booked, starting from the meeting point shown on the tour page, or from the pickup address you gave us for tours that include pickup. Your guide will be there with a Timișoara City Tours sign; for pickups we may contact you on the phone number you gave.

Depending on bookings, your group may be guided together with other participants booked for the same tour and time, unless you booked a private tour.

5. Booking deadline and availability

Online booking closes a number of hours before the start (usually 6 hours; the exact time is shown on each tour page). Some tours run only on certain days or have fixed start times. For other dates, times or larger groups, contact us.

6. Changes

To change the date, time or number of participants, contact us as early as possible; we will do our best to accommodate you. Cancellations are covered by our Cancellation & Refund Policy.