Cancellation & Refund Policy

Last updated: 29 October 2026

This policy explains how to cancel a booking and how refunds work. It is part of our Terms and Conditions.

1. Free cancellation

You can cancel free of charge until 24 hours before the start of the tour and receive the tour cost back. The online payment fee (1.19% + 0.50 RON) covers the cost of the card transaction and is not refunded.

2. How to cancel

Use the “Cancel booking” button in your confirmation e-mail and confirm the request on the page that opens. You can also write to us at office@timisoaracitytours.com or on WhatsApp, giving your booking number. We confirm every request by e-mail.

3. Late cancellations and no-shows

Cancellations made less than 24 hours before the start, and participants who do not show up or arrive more than 15 minutes late, are not entitled to a refund. In special situations you can still send a request: our team reviews each case.

4. Refunds

Approved refunds are made to the card used for payment, in Romanian lei (RON) at the exchange rate used for the original payment, within 3 business days of approval. Depending on your bank, the money may take a few more days to appear in your account.

5. If we cancel a tour

If we have to cancel a tour – for example because of dangerous weather, a guide’s illness or decisions of the authorities – we offer you another date or a full refund of the amount paid, including the online payment fee.

6. Changes instead of cancelling

If you can’t make it at the booked time, contact us before the tour: we will try to move your booking to another date or time at no extra cost, subject to availability.

7. Right of withdrawal

Under Romanian and EU consumer law (Government Emergency Ordinance 34/2014, art. 16), the 14-day right of withdrawal does not apply to leisure services booked for a specific date. Cancellations are therefore handled under this policy.

If the language versions of this policy differ, the Romanian version prevails.